Our fan Sam, is a normal husband seeking to enhance his future prospects. He is thirtysomething and wed with 2 young children. He copes with his family members in rented out holiday accommodation with the local council designated housing organization. He functions full time 9-5 with the neighborhood council as a HR officer and also is also a part-time mature trainee researching Service Monitoring two evenings each week.

Sam goes to virtually every residence video game as well as around 5 away games per season, yet he is not a season ticket owner. He cant pay for the one-off expense and does not know concerning the budget plan payment terms. He typically satisfies a close friend at a regional club prior to home video games, as he thinks it is also pricey to drink and eat in the stadium.

Sam has a ‘Locals and Advocates’ smart card released by the regional football club as part of a joint venture with the regional council. The card is a Football Club Membership Card with a closed handbag, a settlement center that is only valid in the arena and the club’s retail electrical outlets (a shut handbag had and also run by or in behalf of the club can create thousands of thousands of extra pounds in added income as well as performance gains).

The ‘Citizens and also Supporters’ smart card also permits repayment by Europay/ MasterCard/ Visa (EMV) and also is Local Authority Smart card Requirements e-Organisation (LASSeO) & Integrated Transportation Specifications Organisation (ITSO) compliant. This suggests that it can be utilized to get to council gave solutions and on regional transport. The card has also been developed and inscribed in accordance with the emerging Criteria for Smart Card Innovation in Stadia.

MONDAY

Sam visit to the club’s site as well as checks the fixtures for the coming month. He determines to purchase 2 tickets for tomorrow evenings mug video game, when he will take a pal from job who has actually never ever been before. Sam simply enters his ‘Homeowners and Advocates’ smart card number right into the purchase display. He chooses to spend for the ticket with the EMV settlement. When the acquisition is total Sam inspect his Commitment factors equilibrium and it has increased by 200 (100 per ticket) He selects the ‘print in your home’ option, prints both barcoded tickets and afterwards sets off for job.

The bus shows up. Sam jumps on as well as offers his ‘Locals as well as Fans’ card, which stores his ITSO compliant month-to-month bus ticket to the reader.

At the workplace Sam utilizes his ‘Residents and also Fans’ smart card at the office complex access control reader. This enables him to open up the major entry door. Since the card also acts as Sam’s personnel pass it likewise has his photo and also gives him access to his office and also other appropriate locations in the structure. At lunch break Sam is busy so he decides to eat at the team dining establishment. The majority of team have council issued cards for Accessibility ID as well as to pay for food however Sam’s can utilize his ‘Citizens as well as Advocates’ card in all council personnel restaurants. Nevertheless, the e-purse made use of in council dining establishments does not allow Sam to accru factors, unlike the other e-purse also on the card.

At 17:00 Sam leaves the office and also takes a trip home on the bus once again utilizing his ‘Citizens and also Advocates’ card, which shops his ITSO certified regular monthly bus ticket.

Monday is just one of both nights a week that Sam attends a part-time course held at the football club conference centre.

Sam drives to the stadium as well as offers his ‘Homeowners and also Advocates’ smart card to the car park obstacle. This opens as the CRM system informs it that Sam is Studying this evening so is qualified to complimentary parking. When the nights study mores than Sam leaves the parking area making use of the ‘Homeowners and Advocates’ card to open the exit barrier.

When Sam gets residence he checks his Commitment Factors balance again and sees that he obtained 50 point for participating in college, as is part of a neighborhood ‘Self Development’ programme run by the council as well as supported by local organizations.

Number of uses the ‘Citizens and also Fans’ card. (10 ).

Week in the Life of a Football Advocate with a Citizen’s Smart Card

Component 2 of 8

TUESDAY

Sam follows his typical regimen making use of the ‘Homeowners and Fans’ smart card on the bus and to access his office complex. At lunch time he enters to the public library and also borrows a publication associating with his Company Management training course. He makes use of the self-service workdesk and also presents the ‘Homeowners and Advocates’ smart card to register the loan of guides, as the card likewise functions as a library card.

Sam chooses to go straight to the football club from the workplace and also meets his pal outside the arena. Sam realises that he has neglected his ticket, however is not worried as he simply mosts likely to the club shop where they reviewed his card and also confirm he was provided with a legitimate ticket. They after that confirm the access control system to approve the card. (In truth Sam did not need to do this as when he made use of the card to ID himself on the internet the previous day when purchasing the tickets, the card and the barcoded ticket were automatically included in the gain access to control system as legitimate for entry for this video game. The system nonetheless would just accept the initial form i.e. card or ticket for entry, when one form had been used the second would certainly be immediately rendered void this is for security as well as revenue defense functions.).

Sam’s close friend shows up and they both go into the arena Sam with the ‘Citizens and also Fans’ smart card as well as his good friend with his own barcoded ticket. In the stadium Sam as well as close friend both get a drink as well as something to consume. As Sam has the ‘Citizens and also Supporters’ smart card he goes straight to the cashless repayment queue which is much shorter than the cash line. To enhance take-up of the new ‘Residents as well as Supporters’ card there is a discount on all items when paying with the pre pay e-purse. Sam pays using the shut e-purse as well as he is offered quicker than his close friend that is paying with money. Sam likewise conserves cash. Sam after that gets a text from the football club Occasions Group thanking him for going into the arena early and also supplies him a BOGOFF (Buy One Get One Totally free) offer on the new line in pasties from a neighborhood bakers if he uses his shut e-purse for settlement.

Sam and friend enjoy the first fifty percent throughout which Sam covers up his e-purse on his ‘Homeowners and also Advocates” smart card by sms message Then at half time he makes use of the BOGOFF offer.

After the suit buddy Sam uses his ‘Locals and Supporters’ smart card for the bus journey house. At home Sam checks his commitment account and sees an overall of 125 new factors from his purchases and also since he went into the stadium early.

Variety of uses the ‘Residents and also Advocates’ card. (10 ).

Week in the Life of a Football Supporter with a Citizen’s Smart Card.

Component 3 of 8.

Wednesday.

Sam follows his normal routine right into job using the ‘Citizens as well as Supporters’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.

When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.

After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.

At home Sam logs on to the clubs website and smart watch  checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.

Number of uses of the ‘Residents and Supporters’ card.( 14 ).

Week in the Life of a Football Supporter with a Resident’s Smart Card.

Part 4 of 8.

Thursday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.

Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.

As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.

Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.

When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.

Number of uses of the ‘Residents and Supporters’ smart card (12 ).

Week in the Life of a Football Supporter with a Resident’s Smartcard.

Part 5 of 8.

Friday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.

As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.

After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.